PRIVACY POLICIES OF
Your Privacy Matters to BROOMBOOM TRANSPORTATION SERVICES PVT. LTD.
WHAT INFORMATION DO WE COLLECT?
INFORMATION YOU PROVIDE TO US We may ask you to provide us with certain Protected Information. We may collect this information through various means and in various places through the Services, including account registration forms, contact us forms, or when you otherwise interact with us. When you sign up to use the Services, you create a user profile. We shall ask you to provide only such Protected Information which is for a lawful purpose connected with our Services and necessary to be collected by us for such purpose. Information you give us – This includes information submitted when You: Create or update the Broomboom account which may include your Email ID, Name, Address, Mobile Number, Gender, Date of birth, Login Name, and Password. Use Our Services, we may collect and store information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email, billing information, etc. Correspond with Broomboom for customer support. Report problems for troubleshooting. If you sign up to use our Services as a vendor or Pilots, we may collect location details, profile picture, copies of government identification documents and other details (KYC), vehicle-related documents such as insurance, pollution certificate, etc and such other documents which evidence the health or fitness of the vehicle to provide Services on the Broomboom Platform, call and SMS details. We collect background checks and identity verification information of the Pilots. This may include information such as driver’s history or criminal record (where permitted by law), and right to work. This information may be collected by an authorized vendor on the Company’s behalf. In case you sign up as a Pilot, enable features that require Broomboom’s access to other applications on Your Device aiming to prevent fraud towards the Customers. If you sign up to use our Services as an employee or as a stakeholder of a third party to whom the Company has an arrangement and has offered discount coupons/ or extended certain promotional offers, the Company may share any information provided by you with such third party to be utilized by them for limited internal business purposes only.
INFORMATION WE COLLECT AS YOU ACCESS AND USE OUR SERVICES
Location data: Pilots:Broomboom collects location data when the Broomboom App is running in the foreground (the app is open and on-screen) or background (the app is not in use) of their mobile device. Broomboom collects location data only when the Pilots have enabled the icon “On-Duty” on the Broomboom App. Customers: We collect precise or approximate location data from the users’ mobile devices if they enable us to do so. Broomboom Pilot App collects this data from the time a ride is requested until it is finished, and any time the app is running in the foreground of their mobile device. We use this data to enhance your use of our apps, including to improve pick-up locations, enable safety features, and prevent and detect fraud. Broomboom Pilot App collects the Pilots’ location data, and links location data collected during a trip with their customer’s account, even if the Customer has not enabled us to collect location data from their device. This enables us to offer services to the Customers like receipt generation and customer support. Information Third Parties provide about You: We may, from time to time, supplement the information we collect about you through our website or Mobile Application or Services with outside records from third parties.
Device data:We may collect data about the devices used to access our services, including the hardware models, device IP address or other unique device identifiers, operating systems and versions, software, preferred languages, advertising identifiers, device motion data, and mobile network data.
Communications data: We enable users to communicate with each other and through BroomBoom mobile app and websites. For example, we enable drivers and riders to call, text, or send other files to each other (generally without disclosing their telephone numbers to each other). To provide this service, BroomBoom receives some data regarding the calls, texts, or other communications, including the date and time of the communications and the content of the communications. Broomboom may also use this data for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our services and features, and for analytics.
Safety recordings: In certain jurisdictions, and were permitted by law, users get an option where they can record the audio and/or video of their trips through an in-app feature or using a dashcam. In app recordings are encrypted and stored in Company’s data and are only shared if submitted to customer support by the users in connection with safety incidents.
How does BroomBoom use contacts?
The Broomboom app will support connecting your phone’s contacts to your account. This feature allowed the Broomboom app to make personalized recommendations for you (such as suggesting which friends to invite). The contacts from your phone will sync to Broomboom servers.
The app will continue to ask for the contacts permission if you use features that display your address book within the app, for example:
Invite a Friend
Broomboom will continue to store the information of specific contacts that you select when you use those features, such as the friends you split fares with.
How BroomBoom uses rider location information (Android)?
You’ll see a request prompted by your device for permission to share your location information when you sign up for BroomBoom, which includes location data collected via Bluetooth and nearby Wi-Fi signals. As a default, for the best service available the app asks you to turn on location services “Allow only while using the app.” We use location data to find drivers that are near you and help them navigate to your pickup spot. We also use it to display trip history in your receipts, to understand and resolve support tickets, to troubleshoot and solve software bugs.
If you’re using an Android device, you have 3 location settings to choose from:
Allow all the time: We may collect location information at any time, even when you’re not actively using the Broomboom App. If a service needs “Allow all the time” we’ll ask for your permission when you enable the service.
Allow only while using the app: We may collect location information when the app is visible on your screen or when you have requested a ride and during your trip. You’ll get a persistent notification in your Android notification panel if location data is being collected in the background when you are in the “While using the app” setting.
Deny: This option disables location services for the Broomboom app. You can still use the app, but you’ll need to enter your pickup and drop-off locations manually. Location information will be collected from the driver during your trip and linked to your account, even if you have disabled location services for your app.
You can always manage your location settings in your device’s location preferences.
Sharing with cities and governments
In some instances, we’re required to share information about the trips taken on our service with cities, governments and local transportation authorities.
To meet these requirements, we collect geolocation and timestamp data from the devices, bikes and scooters on our platform.
This data provides cities with information on where each trip starts, stops and the route taken on the trip. None of the trip data we provide to cities is collected from your personal mobile device or directly identifies you.
Depending on how you use the Broomboom platform, the contents of your data download may include the following.
Your account data will include information such as:
Your name and email address, mobile number, rating(s), and the date you signed up with BroomBoom
Referral code(s) issued by BroomBoom
Payment method information, such as the date you created and updated a payment method, the issuing bank’s name, billing country, and payment method type (Visa, debit, etc.)
Metadata about support conversations with BroomBoom
Names and addresses of places you’ve saved
Your rider data includes information used to get you to your destination, such as:
Times and locations at which a trip was requested, started, and ended, as well as distance travelled
Trip prices and currency
30 days of mobile event data, such as device OS, device model, device language, app version, and the time and location the data was collected
Communications between riders and drivers
How we use personal data
BroomBoom uses personal data to enable reliable and convenient transportation, and other products and services. We also use such data:
To enhance the safety and security of our users and services
For customer support
For research and development
To enable communications between users
To send marketing and non-marketing communications to users
In connection with legal proceedings
Broomboom does not sell or share user personal data with third parties for their direct marketing, except with users’ consent.
We use personal data we collect:
1.To provide our services:Broomboom uses data to provide, personalize, maintain, and improve our services.
This includes using data to:
Enable transportation and drop-off services (such as using location data to facilitate a rider or pickup or drop-off), features that involve data sharing (such as fare splitting, ETA sharing, and ratings and compliments), and accessibility features to facilitate use of our services by those with disabilities
Track and share the progress of rides
Create BroomBoom travel itineraries and offer related services, such as rides to the rental car reservations, or etc.
Facilitate insurance, vehicle, invoicing, or financing solutions
Perform necessary operations to maintain our services, including to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyse usage and activity trends.
2.Safety and security: We use personal data to help maintain the safety, security, and integrity of our services and users. This includes:
Verifying users’ identity and eligibility to provide transportationincluding through reviews of background checks, where permitted by law, to help prevent use of our services by unsafe drivers and/or riders.
Using data from drivers’ devices to detect unsafe driving behaviour such as speeding or harsh braking and acceleration, and to inform them of safer driving practices.
Using device, location, user profile, usage, and other data to prevent, detect, and combat fraud. This includes identifying fraudulent accounts or uses of our services, preventing use of our services by unauthorized drivers, verifying user identities in connection with certain payment methods, and preventing and combating unauthorized access to users’ accounts.
Using user ratings, reported incidents, and other feedback to encourage compliance with our Community Guidelines and as grounds for deactivating users with low ratings or who otherwise violated such guidelines in certain countries.
Sharing user name, location, phone number, vehicle details and other relevant information with third-party companies that support the management and de-escalation of interpersonal conflicts that may occur between users while on a trip.
Using ratings, usage and other data to prevent matching of riders and drivers for whom there is higher risk of conflict (for instance, because one user previously gave the other a one-star rating).
3.Customer support:Broomboom uses the information we collect (which may include call recordings) to provide customer support, including to investigate and address user concerns and to monitor and improve our customer support responses and processes.
4.Research and development: We may use personal data for testing, research, analysis, product development, and machine learning to improve the user experience. This helps us make our services more convenient and easier-to-use, enhance the safety and security of our services, and develop new services and features.
5.Enabling communications between users: For example, a driver may message or call a rider to confirm a pick-up location, a rider may contact a driver to retrieve a lost item or may call an order recipient with information about their order.
6.Marketing: BroomBoom may use personal data to market our services to our users. This includes sending users communications about BroomBoom services, features, promotions, sweepstakes, studies, surveys, news, updates, and events. We may do so through various methods, including email, text messages, push notifications, in app communications and ads, and ads on third party platforms.
7.We may also inform users about products and services offered by BroomBoom For example, we may provide recommendations, promotions, or ads based on users’ past orders. Although we inform users about products and services offered by BroomBoom we do not sell users’ personal data to, or share it with, such partners or others for purposes of their own direct marketing or advertising, except with users’ consent.
8.We may use the data we collect, including in combination with advertising partners’ data, to personalize and improve the marketing communications (including ads) that we send on and off BroomBoom App and websites, including based on user location, use of BroomBoom’s services, and user preferences and settings. For example, we share user data (such as hashed email address, usage information, and device or user identifiers) with Facebook and Instagram to personalize and improve our ads for BroomBoom’s services.
9.Non-marketing communications: BroomBoom may use personal data to generate and provide users with receipts; inform them of changes to our terms, services, or policies; or send other communications that aren’t for the purpose of marketing the services or products of BroomBoom
10.Legal proceedings and requirements: We may use personal data to investigate or address claims or disputes relating to use of BroomBoom’s services, to satisfy requirements under applicable laws, regulations, or operating licenses or agreements, or pursuant to legal process or governmental request, including from law enforcement.
BroomBoom performs the above activities on the grounds that they are necessary for purposes of BroomBoom’s legitimate interests in investigating and responding to claims and disputes relating to use of BroomBoom’s services and features, and/or necessary for compliance with applicable legal requirements.
INFORMATION COLLECTED BY MOBILE APPLICATIONS
USE OF INFORMATION COLLECTED
HOW AND WHEN DO WE DISCLOSE INFORMATION TO THIRD PARTIES
WHEN YOU AGREE TO RECEIVE INFORMATION FROM THIRD PARTIES.
THIRD PARTIES PROVIDING SERVICES ON OUR BEHALF
Certain aspects of the Services may be provided to you in association with third parties (“Co-Branded Services”) such as credit houses, loan providers, sponsors, and charities, and may require you to disclose Protected Information to them. Such Co-Branded Services will identify the third party. If you elect to register for products and/or services through the Co-Branded Services, you shall have deemed to consent to provide your information to both us and the third party. Further, if you sign in to a Co-Branded Service with a username and password obtained through our Services, your Protected Information may be disclosed to the identified third parties for that Co-Branded Service and will be subject to their posted privacy policies.
CONTESTS AND PROMOTIONS
We may offer Promotions through the Services that may require registration. By participating in a Promotion, you are agreeing to official rules that govern that Promotion, which may contain specific requirements for you, including, allowing the sponsor of the Promotion to use your name, voice, and/or likeness in advertising or marketing associated with the Promotion. If you choose to enter a Promotion, you agree that your Protected Information may be disclosed to third parties or the public in connection with the administration of such Promotion, including, in connection with winner selection, prize fulfilment, and as required by law or permitted by the Promotion’s official rules, such as on a winners list.
ADMINISTRATIVE AND LEGAL REASONS
We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. Thus, we may access, use, preserve, transfer and disclose your information (including Protected Information, IP address, Device Information, or geo-location data), to Government or law enforcement officials or private parties as we reasonably determine is necessary and appropriate: (i) to satisfy any applicable law, regulation, subpoenas, governmental requests or legal process; (ii) to protect and/or defend the Terms and Conditions for online and mobile Services or other policies applicable to any online and mobile Services, including investigation of potential violations thereof; (iii) to protect the safety, rights, property or security of the Company, our Services or any third party; (iv) to protect the safety of the public for any reason; (v) to detect, prevent or otherwise address fraud, security or technical issues; and /or (vi) to prevent or stop activity we may consider to be or to pose a risk of being, an illegal, unethical, or legally actionable activity.
WHEN YOU SHARE INFORMATION
We may share your information, including your Protected Information and Usage Information with our parent, subsidiaries, and affiliates for internal reasons, including business and operational purposes. We also reserve the right to disclose and transfer all such information: (i) to a subsequent owner, co-owner, or operator of the Services or applicable database; or (ii) in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our membership interests and/or assets or other corporate change, including, during any due diligence process.
MARKET STUDY AND OTHER BENEFITS
We may share your information, including your Protected Information and Usage Information with third parties for any purpose, including but not limited to undertaking market research/ study, conducting data analysis, determining and customizing product or service offerings, to improve the products or Services or to make any other benefits/products/ services available to you.
THIRD-PARTY CONTENT AND LINKS TO THIRD-PARTY SERVICES
The Services may contain content that is supplied by a third party, and those third parties may collect website usage information and your Device Identifier when web pages from any online or mobile Services are served to your browser. In addition, when you are using the Services, you may be directed to other sites or applications that are operated and controlled by third parties that we do not control. We are not responsible for the privacy practices employed by any of these third parties. For example, if you click on a banner advertisement, the click may take you away from one of our websites onto a different website. These other websites may send their cookies to you, independently collect data or solicit Protected Information and may or may not have their published privacy policies. We encourage you to note when you leave our Services and to read the privacy statements of all third-party websites or applications before submitting any Protected Information to third parties.
SOCIAL MEDIA FEATURES AND WIDGETS
INFORMATION COLLECTED BY PILOTS
INFORMATION YOU PROVIDE TO US
We may ask you to provide us with certain Protected Information. We may collect this information through various means and in various places through the Services, including account registration forms, contact us forms, or when you otherwise interact with us. When you sign up to use the Services, you create a user profile. We shall ask you to provide only such Protected Information which is for lawful purpose connected with our Services and necessary to be collected by us for such purpose. The current data fields that might be requested for are:
Mobile phone Number
CHANGE OF INFORMATION AND CANCELLATION OF ACCOUNT
You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If your Protected Information changes, or if you no longer desire our Services, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us through email address mentioned on our website or Mobile Application. We will make good faith efforts to make requested changes in our then-active databases as soon as reasonably practicable. You may also cancel or modify the communications that you have elected to receive from the Services by following the instructions contained within an e-mail or by logging into your user account and changing your communication preferences. If upon modifying or changing the information earlier provided to Us, we find it difficult to permit access to our Services to you due to insufficiency/ inaccuracy of the information, we may, in our sole discretion terminate your access to the Services by providing you a written notice to this effect on your registered email id. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us through the email address mentioned on the trip bill received. We will retain your Protected Information and Usage Information (including geo-location) for as long as your account with the Services is active and as needed to provide you services. Even after your account is terminated, we will retain your Protected Information and Usage Information (including geo-location, trip history, and transaction history) as needed to comply with our legal and regulatory obligations, resolve disputes, conclude any activities related to the cancellation of an account, investigate or prevent fraud and other inappropriate activity, to enforce our agreements, and for other business reason. After some time, your data may be anonymized and aggregated, and then maybe held by us as long as necessary for us to provide our Services effectively, but our use of the anonymized data will be solely for analytic purposes.
The information shared will help ensure that users are aware and that they provide appropriate consent before the deployment of any permission or sensitive API in the app.
By using the Broomboom Platform and the Services, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the Broomboom Platform.